April 6, 2021 · Tom Hebrock
Why 'Can I Help You?' Is Wrong
The standard retail greeting might be costing you sales. Learn why building rapport before selling is the key to closing more deals.
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Insights on sales, customer service, and what makes great training.
April 6, 2021 · Tom Hebrock
Talk To The Tablet
When technology replaces human interaction in customer service, everyone loses. A tale from the Philadelphia airport.
Read More →April 6, 2021 · Bill Stuart
The Last Thing You Want Is A Satisfied Customer
Satisfied customers aren't loyal customers. Learn why you should aim much higher than satisfaction.
Read More →April 6, 2021 · Bill Stuart
Ninety Percent Of You Stink At Selling
Most salespeople never learned to sell properly. A story about chocolate bars, rejection, and the real secret to selling.
Read More →April 6, 2021 · John Quattrucci
Customers Who Have Bought An Extended Warranty And … Gasp … Use it?
The way you handle warranty claims can make or break customer loyalty. Why the service counter experience matters more than the sale.
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